• * Free shipping on all orders over $300 within POS and environs πŸš›
  • * Free shipping on all orders over $500 outside POS and environs πŸš›
  • In-store and Curbside pickup is available!
CALL (868) 628-9615
Home Β» Frequently Asked Questions

Frequently Asked Questions

What currency is used for your prices?
The Naughty Grape website lists all prices in TT dollars. 
Are your prices VAT inclusive?
Yes, all prices on our site, including sale prices, are VAT inclusive.
Contact Information
All online orders require a legal first & last name, contact number and address in order to be considered valid. Missing or inaccurate information may result in your order being cancelled.
Order Confirmation
Once an order has been successfully placed, you will first receive an email and then you will be contacted by a member of The Naughty Grape Customer Care Team within 1 business day.
TNG Business Hours:
Mon-Sat: 10am – 6pm
Sunday/Public Holidays: Closed

What payment options do you offer?
For an order to be processed, your method of payment must be indicated. Payment options include:
Credit Card payments online 
Payment upon Pick Up in store (Mucurapo Road, St. James)
Payment upon Delivery (via Linx/Credit Card)

What is your delivery policy?
Generally, deliveries will be completed within 2 – 4 business days following the placement of an order (this does not include during peak seasons such as Christmas). We deliver nationwide – conditions apply. There is a delivery charge of $25 that is applied at check out if the minimum order value is not met. At this time, we can only facilitate delivery within Trinidad and are unfortunately unable to accommodate delivery to Tobago. We are unable, by law, to deliver/ship orders to territories outside of Trinidad and Tobago.
How much does it cost to deliver?
Home delivery is free of charge on orders over $350 within POS & Environs and on orders over $500 outside of these areas. There is a delivery charge of $25 that is applied at check out if the minimum order value is not met.
What locations do you deliver to?
We deliver nationwide – conditions apply. Unfortunately at this time we cannot accommodate delivery to Tobago.
How long does it take between order and delivery?
If you are located in Port of Spain or neighboring areas, we will do our very best to process and deliver your items within 2 business days. If you are located in further areas, we ask for a 2 – 4 business day window.
Are all items on the website available for delivery?
Yes, all items as seen on the website are available to order for delivery up to 36 items. Orders over 36 items must be picked up in-store. All deliveries occur between Monday – Friday.
Do you offer same day delivery?
The Naughty Grape is on FoodDROP and WiEat (download the apps) which offer same day delivery.
Can anyone receive the package when it’s delivered?
Identification from the recipient must be shown upon delivery. Ideally, we prefer to deliver directly to the person whose name is listed as recipient. In the event the recipient is not available to receive the package, we would still require their identification upon delivery.
Do you offer curbside pick-up?
Yes we do! Call 303-WINE (9463) for curbside pick-up.
Pick Up In Store (Click & Collect)
Payment and collection of items ordered online can be done at our Mucurapo Road store.
How soon after I order online can I pick-up in-store?
Once your order has been processed and you receive a confirmation email, you can expect your order to be ready for pick-up from our Naughty Grape stores within an hour.
Do you require minimum purchase amounts?
No. At this time, we do not require mandatory minimums on order value or order quantity, but we do limit the maximum number of items per order to 36, due to logistical constraints. This is subject to change at any time.
What happens if I miss when my items are delivered?
Naughty Grape will notify you when your order will be delivered. It is your responsibility to be available. If you miss the delivery you will be contacted to reschedule delivery and charged $25 for your order to be re-delivered.
Is your stock up-to-date?
We try our very best to keep our inventory up-to-date. However, there are the rare occasions that an item may appear to be in-stock when it is really out of stock. If this happens, you will be contacted to make alternate arrangements or to cancel the order.
What if I am interested in purchasing items for a large event?
You can contact our concierge service. We would be more than happy to assist you.
Can I return items?
Check out our Refund Policy.
Is the website secure?
Our website uses SSL technology to ensure that the information you submit is encrypted and secure. Our servers are also protected using state-of-the-art firewalls and our Payment Acceptance integration is fully PCI Compliant. 
* Please note that prices are subject to change at anytime
Secure Payments
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